Question 1

How does SendJet work?

Accepted Answer

Travelers post their upcoming trips with available luggage space. Senders post shipments they want delivered. Either side can request a match; once accepted, the sender pays into escrow and funds are released to the traveler after delivery is confirmed.

Question 2

Is my payment safe?

Accepted Answer

Yes. All payments are held in Stripe escrow until the recipient confirms the parcel was delivered. If something goes wrong, your funds stay protected.

Question 3

Do I need to verify my identity?

Accepted Answer

Yes. To keep the community safe, every user must upload an ID document. An admin reviews and approves it before you can post trips, post shipments, or request matches.

Question 4

What can I send?

Accepted Answer

Most everyday items: gifts, documents, electronics, clothes, small parcels. Prohibited items include weapons, drugs, hazardous materials, perishables, and anything restricted by airline/customs rules.

Question 5

How much does it cost?

Accepted Answer

The traveler sets a price per kilogram on each trip. The sender sees the total upfront before confirming. SendJet charges a small service fee on each successful delivery.

Question 6

What happens if my package gets lost?

Accepted Answer

Use the optional insurance option when posting a shipment for high-value items. We also offer dispute resolution through our support team.

Frequently Asked Questions

Frequently Asked Questions